Help centre
Sellinger help centre
Short how-to guides for the tasks you do in Sellinger, from connecting your first channel to understanding your bill. Each guide gives the result first, then numbered steps you can follow in the app.
Published by Sellinger AI. Numbers and settings checked on 19 October 2026 against the fact register. Report an error.
Getting started
Start here if you have just signed up.
- How to get started with Sellinger: connect a channel, set up an agent, add leads.
- How to invite teammates: add people to your workspace with a role.
Channels
Connect the accounts your agents write from, and control how fast they send.
Leads
Bring people in from a file, a database search, buying signals or your CRM.
Agents
Configure what the agent says, review it, and step in when you want to.
Billing
Plans, trials, wallets and partner terms.
More help articles
| Page | In one line |
|---|---|
| How to manage teams and members | Open Members in the app, click Invite Member, enter an email address and pick a role: Admin, Member or Viewer. |
| Why a CSV import skips rows as duplicates | Sellinger skips a CSV row when the same person is already in your team's leads. |
| Pending LinkedIn invitations: what happens and how cleanup works | A lead shows as invite sent, not accepted yet while its invitation waits. |
| How to reconnect LinkedIn after it disconnects | Open Channels, then LinkedIn. |
| Duplicate leads: how to merge them and how to prevent them | Open Merge Suggestions in the app. |
| LinkedIn message and invite limits in Sellinger | Open Channels, then LinkedIn, open the account and choose the Limits tab. |
| Email sending limits for Gmail and Outlook mailboxes | Open Channels, then Email, open the mailbox and choose the Limits tab. |
| How to set send windows and time zones | Send windows are set per connected account. |
| Approvals and human review: how to control what the agent sends | Each channel account has an Auto-Approve Actions switch. |
| How to connect Facebook Messenger | Open Channels, then Facebook and Instagram, click Connect Facebook Page and log in with Facebook. |
| How to install the live chat widget on Shopify | Create a widget under Channels, Live chat, then open Install and Diagnostics and copy the embed code. |
| How to write rules your agent follows | Open a campaign's configuration drawer and choose the Rules tab. |
| How to train your agent with a knowledge base | Open Knowledge Base in the app, create a collection, and add sources: a file (PDF, TXT or DOCX up to 10 MB), a link, a website to crawl, or a text article. |
| How to set up personas and tone of voice | Open a campaign's configuration drawer, choose the Personas tab and click Add. |
| Enrichment credits explained | Enrichment runs on a wallet balance in dollars. |
| How to cancel or pause a subscription | Open Billing, find the channel card and click Cancel plan, then Cancel at period end. |
| How to export your data | On the leads page, select leads, click the export icon and choose CSV or JSON, then pick the columns. |
| Discarding a lead and handling data requests | In the app you discard a lead instead of deleting it. |
| How to read your analytics | Analytics counts people, not messages. |
| How to use goals and goal templates | Open a campaign's configuration drawer, choose the Goals tab and click Add Goal to write the outcome, or click Templates to start from one of 45 ready made goals in 10 categories. |
Common questions
Is there a free trial?
Yes. The messaging modules and bundles come with 30 days free and no card is needed. Usage modules such as enrichment start with a $10 credit. See [billing explained](/help/billing-explained).
Where do I start?
Read [how to get started](/help/get-started). It takes you through connecting a channel, setting up an agent campaign and adding your first leads.
Can I talk to a person?
Yes. Inside the app, open Contact Support from the account menu. You can also [book a demo](/book-demo) or use the [contact page](/contact).
Sources and method
Written from the Sellinger app as of 19 October 2026.
Related: Pricing, Integrations, Outreach rules, Security.
