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Approvals and human review: how to control what the agent sends

Q: Can I approve from Claude?

Yes, through the MCP connector. See the approval queue recipe.

Each channel account has an Auto-Approve Actions switch. With it off, every action waits in the lead's Pending Approval list until a person approves, edits or rejects it. Rules and Human Takeover handle the other half: stopping the agent and moving a conversation to a person.

Published by Sellinger AI. Numbers and settings checked on 19 October 2026 against the fact register. Report an error.

Before you start

Decide per account. The switch applies to that connected account only.
Write the rules that should always stop the agent, such as a request to speak to a person. See write rules your agent follows.

Steps

1
Step 1
Turn approval on
Open Channels, choose the account and find Auto-Approve Actions (automatically execute actions without human approval). Leave it off so that every action queues for you.
2
Step 2
Open the lead
Open a lead from the leads page. Pending actions appear under Pending Approval in the lead's drawer.
3
Step 3
Decide
Click Approve to send as written. Click Edit, change the text and click Send Edited. Or click Reject.
4
Step 4
Review history
Use Show reviewed actions to see what was approved or rejected earlier.
5
Step 5
Take over
From the lead's quick actions menu, choose Human Takeover. The agent stops for that lead. Choose Re-enable AI to give it back.

What happens next

Approved messages are sent. Rejected ones are not. A conversation under Human Takeover is flagged as manually taken over.

Good to know

The Needs Attention rule group halts automation and flags the lead for a person. Examples in the app are a lead who wants a phone call, or mentions legal approval.
The app has no separate Approvals page. Approvals live in the lead drawer.
Sellinger also has a send check that refuses a message to a contact on the suppression list. See opt outs and the suppression list.

Common questions

Can I approve many at once?

The product has a bulk approval route, used by the MCP connector. In the app, approvals are handled from each lead.

Does the agent stop on its own?

Yes, when a rule matches or it cannot answer, for example a price it has no answer for.

Can I approve from Claude?

Yes, through the MCP connector. See the [approval queue recipe](/mcp/recipes/approval-queue-triage).

Sources and method

Written from the Sellinger app as of 19 October 2026.