Help centre

How to cancel or pause a subscription

Open Billing, find the channel card and click Cancel plan, then Cancel at period end. Everything keeps working until the period ends, and you can resume before then. A trial cancel ends at once. There is no user pause button, but a plan can be resumed any time before it ends.

Published by Sellinger AI. Numbers and settings checked on 19 October 2026 against the fact register. Report an error.

Before you start

You need to be able to manage team billing. Other roles do not see the billing portal link.
Decide whether to cancel one channel or the whole bundle.

Steps

1
Step 1
Open Billing
Open the Billing page. The old Settings billing address redirects to it.
2
Step 2
Find the plan
Each channel has a card. A line on it says the plan ends or renews, with a date.
3
Step 3
Cancel
Click Cancel plan (on a trial the button says Cancel trial). A dialog titled Cancel this plan? explains what happens.
4
Step 4
Confirm
Click Cancel at period end to keep it running until then, or Keep plan to back out.
5
Step 5
Cancel a bundle
On a bundle, the dialog says Cancel the whole bundle?.
6
Step 6
Resume if you change your mind
Click Resume on the card before the date.

What happens next

Everything keeps working until the period ends, then the channel stops sending. For a trial, the trial ends immediately and the channel stops sending, and what you set up is saved.

Good to know

Invoices and card details are under Payment methods & invoices, which opens the billing portal.
A channel can also pause on its own: when a trial ends, when the monthly allowance is used up (new outreach waits and replies still send), or when an invoice is unpaid. The Billing page says which.
There is no lock in contract. See the pricing page.
The screens do not say how long data is kept after a paid plan ends. Ask through the contact page before you cancel if you need a copy; see export your data.

Common questions

Can I pause instead of cancel?

There is no pause button. Cancel at period end and resume before it ends, or let the plan lapse and pick it up again later.

Will I be charged again after cancelling?

A cancelled plan does not renew. Check the Billing page for the end date.

Does cancelling delete my leads?

The cancel dialog does not say that anything is deleted. Export what you need first.

Sources and method

Written from the Sellinger app as of 19 October 2026.