Privacy Policy

The controller of the personal data described in this policy is:

For any privacy question or request, write to hello@sellinger.ai with "Privacy" in the subject line. We have not appointed a data protection officer; our managers are responsible for data protection. If we appoint one, we will publish their contact details here.

You must provide account and billing data to conclude a contract with us; without it we cannot provide the Service. All other data you give us is optional.

We do not intend to process special categories of data (such as health or religious data) and our customers are not permitted to use the Service to target people based on them.

Where we rely on legitimate interests, we have balanced them against your rights, and you can object at any time (Section 10).

• Your conversations, messages, lead lists, results and Connected Accounts belong to your Workspace. We access them only to run the Service for you (for example so your Agents can read replies and send messages), to give support you ask for, to review and improve your Agents' performance, to keep the Service secure, and to comply with the law.
• Your conversations and Connected Accounts can only be used by your own Sellinger account. No other customer can see, access or use them, and we never sell them.
• We do not use your conversations or any other customer data to train AI models.

• The Service uses large language models from the providers listed in Section 7 to write and answer messages, summarize conversations, research companies and analyze results. Only the data needed for each task is sent.
• We use these providers through business APIs under terms that do not allow them to use our data to train their models. We do not use customer data to train AI models.
• The Service does not make decisions about individuals that produce legal or similarly significant effects within the meaning of Article 22 GDPR. Lead scores and intent signals are sales aids for human teams.
• AI generated content can be wrong. If something an agent said about you is inaccurate, contact the business that sent it or us, and it will be corrected.

We do not sell personal data. Website advertising cookies may count as sharing for cross context behavioral advertising under some US state laws (Section 12). We share data only with:

• Service providers (sub-processors) who process data for us under written contracts with confidentiality and security obligations. The current list is below. Customers are notified of new sub-processors as set out in our DPA.
• Platforms you connect, to deliver your messages and calls (for example LinkedIn, Meta or your email provider), and integrations you choose (for example HubSpot or Calendly).
• Your organization: Workspace admins and, for white label portals, the partner that operates the portal, can see data in the Workspace.
• Authorities and advisers, when required by law or needed to establish, exercise or defend legal claims, and our lawyers, accountants and auditors under confidentiality.
• A buyer or successor in a merger, acquisition, financing or sale of assets, bound by this policy.

Our main database and servers are in the European Union. Some providers above process data outside the European Economic Area, mainly in the United States. We transfer data only where the destination has an adequacy decision (including certified companies under the EU US Data Privacy Framework), or under the European Commission's Standard Contractual Clauses (with the UK Addendum for UK data), together with additional safeguards where needed. You can ask us for a copy of the relevant safeguards.

Backups are overwritten on a rolling cycle. We may keep data longer where needed to establish or defend legal claims, or where the law requires it.

Under the GDPR you have the right to:

• access your personal data and receive a copy;
• have inaccurate data corrected;
• have your data erased;
• restrict processing;
• receive data you gave us in a portable format;
• object to processing based on legitimate interests, and to direct marketing at any time, including profiling for that purpose;
• withdraw consent at any time, without affecting earlier processing; and
• lodge a complaint with a supervisory authority. In Bulgaria this is the Commission for Personal Data Protection (CPDP), 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Bulgaria, www.cpdp.bg. You can also complain to the authority where you live or work.

To exercise a right, email hello@sellinger.ai. We may ask you to confirm your identity. We answer within one month, which may be extended by two months for complex requests, and we will tell you if so. Requests are free unless they are manifestly unfounded or excessive. Account holders can also edit their data and delete their account in Settings.

We protect data with encryption in transit (TLS) and at rest, access controls based on least privilege and row level security, separation of customer Workspaces, logging and monitoring, regular backups, and confidentiality obligations for everyone with access. No system is completely secure. If a personal data breach is likely to result in a risk to you, we will notify the competent authority within 72 hours and inform you where the law requires it.

We use cookies, local storage and similar technologies. Essential ones are always on. In the European Economic Area, the UK and Switzerland, Google Analytics, Google Ads, Meta and PostHog storage run only after you click "Accept all" in our cookie banner; until then Google tags send only cookieless signals under Google Consent Mode. Our own first party campaign cookie (slngr_attr) is set when you arrive from a campaign link and is removed if you choose "Essential only". You can change your choice at any time by clearing this site's cookies and local storage, after which the banner will ask again.

The Service is for businesses and is not directed to anyone under 18. We do not knowingly collect data from children. If you believe a child has given us personal data, contact us and we will delete it.

We will update this policy when our processing changes. We will tell customers about material changes by email or in the Service before they take effect, and the "Last updated" date always shows the current version.

Sellinger AI OOD, Ring Tower business building No. 1, bl. 621, entr. 1, fl. 3, apt. 1, Mladost district, Sofia 1766, Bulgaria. Email hello@sellinger.ai, phone +359 896 699 009.