Help centre
Discarding a lead and handling data requests
In the app you discard a lead instead of deleting it. Discard is on the lead's menu and in bulk actions, and it can be reversed. For a person who asks for erasure, an erasure function anonymizes their record and adds them to the suppression list so they are never contacted again.
Published by Sellinger AI. Numbers and settings checked on 19 October 2026 against the fact register. Report an error.
Before you start
- Decide what the person asked. Stop contact: use an opt out. Remove personal data: use erasure.
- Collect the identifiers: email address, phone number or LinkedIn address.
Steps
- 1
Step 1
Discard one lead
Open the lead's quick actions menu and choose Discard.
- 2
Step 2
Discard many
Select leads and click Discard in the bulk actions bar. A message says how many were discarded.
- 3
Step 3
Find them again
Use the status filter and choose Discarded.
- 4
Step 4
Ask for erasure
For a data erasure request, send the person's email, phone or LinkedIn address through the contact page. The erasure function is not a screen in the app yet.
What happens next
A discarded lead stays in your history with a Discarded status and the agent does not contact it. An erased lead is anonymized.
Good to know
- Erasure replaces the name with [erased], clears email, phone, LinkedIn address, company, title, location, notes, profile data and conversation history, and sets the status to Discarded. The row stays so that counts and billing stay consistent.
- The identifiers go on the suppression list, so the person cannot be imported and contacted again.
- A reply of STOP or unsubscribe is handled automatically. See opt outs and the suppression list.
- Segments can be deleted. Leads are discarded.
Common questions
Why discard and not delete?
Can I undo a discard?
Who can request erasure?
Sources and method
Written from the Sellinger app as of 19 October 2026.
Related: Opt outs and the suppression list, Export your data, Security, All help articles.
