Blog category · 14 posts
Answering the people who write to you first, quickly and in your own voice.
Latest · Inbound messaging
Five questions that qualify an inbound lead in a chat conversation: need, timing, size, decision and next step. How to ask them naturally on WhatsApp, Instagram and live chat, when to hand over to a person and how an agent can do it.
Asen Levov
· · 8 min read
Inbound messaging
How to answer a Facebook or Google lead form in five minutes: why speed matters, how sheet pollers fetch ad leads every 60 or 300 seconds, what the first message should say, which channel to use and how to avoid contacting people who did not agree.
Viktorio Shopov
· · 8 min read
Inbound messaging
At our own hotel, the share of agent replies with a price went from 50% to 92% after one rule. What a good quote contains and when an agent should not quote.
Asen Levov
· · 6 min read
Inbound messaging
What an AI receptionist for inbound messages does, which channels it covers, what to give it so it answers correctly, where a person must step in, and what a hotel's published numbers show.
Viktorio Shopov
· · 7 min read
Inbound messaging
How to answer a price question in a cold outreach reply: give the real number when you have one, say what it includes, ask one question back, and hand over to a person when the answer is not on a published list.
Asen Levov
· · 7 min read
Inbound messaging
How to automate replies to Facebook Page comments without spamming: what to answer, what to ignore, the public reply plus private message pair, Meta's 7 day limit and how to test it on one post first.
Asen Levov
· · 7 min read
Inbound messaging
What 'we already have a vendor' means, five replies that respect it, how to ask one question without arguing, what the Uberwood agency campaign learned from sceptical owners, and how to set the rule for an AI agent.
Viktorio Shopov
· · 7 min read
Inbound messaging
What 'not interested' means in cold outreach, when to reply and when to stop, five short replies that keep the door open, how it differs from an opt out, and how to set the rule for an AI agent.
Asen Levov
· · 7 min read
Inbound messaging
Why Instagram direct messages work best as an inbound channel for B2B and small businesses, who writes to you, how to answer in minutes, what an agent can and cannot do there, and what we do not claim.
Viktorio Shopov
· · 7 min read
Inbound messaging
Three kinds of website chat compared for a B2B site: human live chat, scripted chatbots and an AI agent that answers, qualifies and books. What each does, where each breaks and how to choose.
Viktorio Shopov
· · 7 min read
Inbound messaging
What 'send me more info' really means in a cold outreach reply, five ways to answer it with examples, what to send, what never to send, and how to teach an AI agent to handle it without losing the thread.
Viktorio Shopov
· · 7 min read
Inbound messaging
What a shared inbox for sales and support messages does, why a team needs one across WhatsApp, Instagram, Messenger and email, how handover to a person works and what to set up first. With a hotel example.
Viktorio Shopov
· · 8 min read
Inbound messaging
How to answer every inbound message in five minutes: where inbound leads arrive, what slows the first reply, the setup that removes the wait, and what a hotel's measured response times do and do not prove.
Asen Levov
· · 7 min read
Inbound messaging
How a WhatsApp AI agent answers messages, when it hands over to a person, and how takeover works. The controls to set up: approval mode, takeover, opt outs and WhatsApp's own limits.
Asen Levov
· · 7 min read
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