Templates
Template: a live chat opening message
An opening message appears in the chat window before the visitor types. It should say what the chat can help with and invite one specific question. Below are four versions by page type. The default greeting in Sellinger is "Hi, how can I help you today?"; these are more specific. Not measured yet.
Published by Sellinger AI. Numbers and settings checked on 19 October 2026 against the fact register. Report an error.
The text
Hi, I can explain how [product] is priced and which plan fits. What are you planning to use it for?
Hi, I can answer questions about [product]. What would you like to know, or what are you trying to solve?
Hi, I can check availability and answer questions before you book. What dates or details do you have in mind?
Hi, I can help you find the right [product type] or check an order. What are you looking for?
Why each line is there
| Line | Why it is there |
|---|---|
| "I can explain..." | It says what the chat covers, so the visitor does not ask for something it cannot do. |
| One question at the end | A single question is easier to answer than an open "Any questions?". |
| The page context | A greeting that matches the page shows the visitor the chat knows where they are. |
| No fake human name | The chat answers as an assistant. Do not give it a human story it does not have. |
What it measured
No data yet. Sellinger has not measured results for this exact text, so this page makes no claim about replies, meetings or revenue. Measured campaigns are in the case studies.
When not to use it
- If the chat has no knowledge base and no price information. Greeting about pricing when the agent cannot answer pricing sets the visitor up to be disappointed.
- On every page with the same text. One greeting for the whole site is the default; change it only where the page makes the question obvious.
How to set it in Sellinger
- 1
Step 1
Open the live chat channel
Go to Channels, then Live chat, and open the widget you want to edit.
- 2
Step 2
Edit the greeting
Find the Greeting Message field and paste the text. The preview shows how it looks.
- 3
Step 3
Check the answers
Use the preview chat to ask the questions your visitors ask. The agent answers from your persona and your knowledge base.
Common questions
What is the default opening message?
Can I use a different message on each page?
Does the chat answer in the visitor's language?
Sources and method
Wording is ours. Greeting field name and default from the Live chat channel page of the app, checked 19 October 2026.
Related: Templates hub, Live chat, Install the live chat widget on Shopify, Glossary: speed to lead.
