Glossary
What is an AI knowledge base for sales agents?
An AI knowledge base for sales agents is the collection of documents, pages and notes that an agent reads and searches to answer questions accurately. It holds your prices, product details, policies and answers, so the agent quotes your material instead of guessing.
Published by Sellinger AI. Numbers and settings checked on 19 October 2026 against the fact register. Report an error.
What belongs in it?
- Product and service descriptions in plain words.
- Price lists and terms, if you want the agent to quote them.
- Policies: delivery, cancellation, refunds.
- Common questions and the answers you give.
- Case studies and proof you are allowed to quote.
What should stay out?
Anything the agent should not repeat: internal margins, draft prices, unreleased plans and personal data. If a price is not in the knowledge base, a well set up agent hands the question to a person instead of inventing one.
How do you keep it right?
Treat it like a handbook. Review it when prices or policies change, and read real conversations to find questions it fails to answer. A website source that refreshes on a schedule keeps pages current.
How Sellinger handles it
A knowledge base is a collection with sources: a file (PDF, TXT or DOCX up to 10 MB), a link, a website crawl with a refresh interval, or a text article. It is attached to a persona. The agent searches it when it writes or answers, and the live chat widget uses it for visitors.
Common questions
Can I build one from my website?
Does it stop the agent from making things up?
Who can see my documents?
Sources and method
Sellinger knowledge base sources, limits and persona attachment in the app, read 19 October 2026.
Related: Knowledge base help, AI sales agent, Live chat, Template: pricing objection.
